Winter is just around the corner, bringing with it the usual wave of seasonal illnesses. We've already noticed a rise in respiratory infections, and as illnesses in children increase, so does the demand for our care. While we're committed to supporting you and your child when you need us, there may be times during this busy season when same-day sick appointments are unavailable. To help you navigate this time, here are a few helpful reminders.
- We’re Here for You: Our office is open 7 days a week and only closes on 7 holidays per year or during severe weather events.
- Weekday Hours: We’re open from 8:30 AM to 5:00 PM, with phones available starting at 8:00 AM. Please note, our phones are directed to the nurse line during lunch from 12:30 PM to 1:30 PM.
- Weekend Hours: On weekends, our office is open from 9:00 AM to 12:00 PM, with phones available starting at 8:30 AM.
- Appointment Policy: Walk-in appointments are not available. Families with scheduled appointments will be seen first, so we strongly encourage you to call ahead to avoid long waits.
- Online Scheduling: For non-urgent appointments, use our online scheduling tool: (https://z3-rpw.phreesia.net/ApptRequestForm.App/#/form/5d58f144-997a-4da4-8c02-aaa910a13f22).
- 24-Hour Nurse Line: Our nurse line is here to assist you if your child is unwell. Often, the nurse can help you avoid a trip to the office. During office hours, select the nurse option when calling. After hours, call our office to be routed to a nurse, or use this link to send a message: https://www.cptriad.com/24-hour-care).
- Text Us via Klara: Avoid long hold times by using Klara, our secure and HIPAA-compliant texting platform, monitored during office hours: (https://www.cptriad.com).
- Symptom Checker: For guidance on treating your child’s symptoms, visit our symptom checker: (https://www.cptriad.com).
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