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COVID-19 Office Updates

UPDATED: March 2022

Thank you for your patience as we continue to evaluate the best way for us to help our patients remain healthy and safe, while balancing the real risks of exposing your child to other patients, staff, and providers during each stage of the pandemic. As the CDC, OSHA and NC Health Department adjusts guidelines, we will adapt as soon as possible.

Masking Policy: There have been many changes in policy over the past months in regards to masking in public based on vaccination status, etc. Please remember that healthcare settings, such as hospitals and doctors’ offices, have different recommendations and guidelines than general public places. Masking is still required in healthcare settings. Therefore, our masking policy remains in effect.

Per CDC, OSHA and NC Health Department, everyone age 2 and above must wear a mask when entering the building and at all times while at Carolina Pediatrics. Thank you for your understanding.

We will continue to monitor for policy changes and update our policy when recommendations change.

What we are still doing:

  • Appointments:
    • We physically separate “sick” and “well” patients
    • We encourage remote check-in while you remain in your car once you arrive at the office.
    • Our medical assistants try to meet you as soon as you enter the building, and then directly take you to the examination room
    • At the end of the visit, you may leave the building. All billing and collections will be done remotely.
    • We offer tele-medicine when possible for appropriate indications.
    • We screen all patients with appointments to minimize the risk of possible Covid-19 infected individuals entering the building.
    • We offer curbside visits when clinically indicated based on COVID symptoms and/or exposure.
  • Infection Control
    • We follow the recommended CDC, OSHA and NC Health Department These guidelines may differ from the state guidelines due to our status as a medical facility.
    • Our staff and physicians are screened for Covid-19 symptoms before reporting to work each day. All visitors to our office are screened for COVID-19 Symptoms before entering our office.
    • We follow CDC recommendations for environmental cleaning and infection control. Currently, our office is professionally cleaned both mid-day and at the end of the day.
    • We follow a Universal Face Covering policy (for individuals 2 years of age and over) for all visitors, employees, physicians, staff, patients, and family members regardless of vaccination status. CDC and OSHA has not released healthcare facilities from this protocol.
    • We are screening patients (both well and sick) and their caregivers for symptoms of Covid-19 before they present to the office.
    • We are discouraging walk-in appointments.
    • We follow CDC and OSHA recommendations for PPE for our staff and physicians.

COVID Testing:

Depending on your child’s symptoms and/or possible exposure, we can utilize several methods of testing for COVID.

We are not a mass testing site and our capacity for testing in our office is limited to our available appointment slots, which are preferentially reserved for sick patients.

When necessary, families interested in COVID testing may be directed to the available community sites.

Our current options for COVID testing include:

  • We can do rapid COVID antigen testing in our office.
  • We can collect samples for Covid-19 PCR testing if necessary. The PCR samples are picked up and run by an outside lab.
  • We also sometimes will refer patients to the PCR testing capabilities of the Moses Cone Hospital system as well as NCDHHS approved testing sites.
  • We can offer screening tests for camps, sports, and colleges. Please contact our office for questions.

COVID Vaccine:

  • As of now, the Pfizer vaccine is approved for our patients 5 years old and up. We recommend all patients receive the vaccine if they are eligible.
  • We are not currently providing the COVID vaccine in our office. We will notify all of our patients once we are able to offer the vaccine.
  • You can also visit conehealth.com to find available vaccine appointments.
  • Vaccine appointments are also widely available at community pharmacies.

What you can do:

  • Notify us when you arrive, using the remove check-in link. Remain in your car through the check in process
  • Begin to enter the building only when prompted to do so. Please be prepared to leave your car as soon as you complete the check in process. Our medical assistants are ready to escort you to the exam room as soon as you are notified that we are ready.
  • Please continue to remain 6 feet apart when entering and exiting our building.
  • Please complete all screening tools PRIOR to your appointment (that you will have received through our check-in Phreesia interface) before coming to the office. This will help streamline the process and minimize your wait.
  • For well visits: If your child has developed any sick symptoms, please contact our office prior to their appointment time, as we may need to reschedule.
  • We know it is a more convenient for you if you bring forms at the time of your child’s visit. For forms you need outside of an appointment, we have implemented a dropbox system outside our office. Simply call our office for instructions.
  • If you don’t have a portal account yet, this is a great time to get one, or to set one up. If you need help, call us and ask for Tammy Hill, our Family Liaison, to help you set it up.