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COVID-19 Office Updates

Thank you for your patience as we evaluate each day the best way for us to help our patients remain healthy and safe, while balancing the real risks of exposing your child to other patients, staff, and providers during this pandemic.

Update: July 2020

Families of Carolina Pediatrics of the Triad,

Thank you for your patience as we continue to evaluate the best way for us to help our patients remain healthy and safe, while balancing the real risks of exposing your child to other patients, staff, and providers during this pandemic.

We are all learning about Covid-19 as we go, and our knowledge about best practices will likely evolve over time. We will continue to model our decisions and protocols based on the current guidance from both the CDC and the NCDHHS, as such, our workflow or protocols may change over time. It is our mission to ensure the best possible safety measures for both our patients and our staff. Through a partnership between your family and our CPT family, we can strive to reach this balance together!

We have implemented several protocols to maintain the safety of your family as well as our staff and physicians. Please contact our office if you have any questions or concerns.

SEPARATION OF WELL AND SICK PATIENTS:

– We are currently separating appointment times for sick and well patients.

– We are currently seeing well patients until 240pm and sick patients after 3pm.

– We are designating certain exam rooms for patients with fever and cough.

– We have enacted robust triage protocols to help screen non-emergent symptoms and guide families on proper home care when possible.

WELL CHECK APPOINTMENTS AND IMMUNIZATIONS:

– We continue to offer well check appointments and immunizations!

– These appointments are essential as our providers will monitor your child’s growth and development, answer any questions families may have, offer appropriate anticipatory guidance, and make sure your children do not fall behind on their age-appropriate vaccinations.

– The AAP and CDC have recommended that Pediatric Well Child Care be continued even in a pandemic, when provided with the appropriate safety guidelines. Falling behind on routine care increases the risk of negative consequences involving growth, development, emotional health, and vaccine protection. These consequences affect patients of any age, as well as the family as a whole.

INFECTION CONTROL:

– Our staff and physicians are screened for Covid-19 symptoms before reporting to work each day.

– We have implemented CDC recommendations for environmental cleaning and infection control. Currently, our office is professionally cleaned both mid-day and at the end of the day.

– We have implemented a Universal Face Covering policy (for individuals over 2 years of age) for all visitors, employees, physicians, staff, patients, and family members.

– We are screening patients (both well and sick) for symptoms of Covid-19 before they present to the office.

– If your child becomes sick around the time of their scheduled appointment, please contact our office prior to your appointment time so we can reschedule.

– We are discouraging walk-in appointments.

– We have implemented CDC recommendations for PPE for our staff and physicians.

– We have removed books and magazines from the waiting rooms and the exam rooms. Families may still bring their own toys or books if they wish.

– We are no longer using clipboards for filling out forms. Also, we are providing pens that the family may take with them when they leave.

– We are requesting families bring only 1 caregiver for each patient, as well as no siblings (when possible).

– Each room has a hand washing station as well as hand sanitizer available for staff and patients use.

– We have implemented remote check-in and check-out, effectively eliminating the use of our waiting room, thus avoiding multiple families in a small space. For families who cannot wait in their car, we are able to bring them to an exam room when they arrive, where they can wait until their appointment time.

COVID TESTING:

– We are not currently testing for Covid-19 in our office.

– We are utilizing the testing capabilities of the Moses Cone Hospital system as well as NCDHHS approved testing sites.

TELEHEALTH:

– When appropriate, we can offer virtual telehealth appointments for some patient visits.

MASK EXEMPTION NOTES:

– Carolina Pediatrics of the Triad will not issue mask exemption notes.

Telehealth Appointments

Carolina Pediatrics of the Triad is currently offering Telehealth appointments to help families consult their doctor without having to come into the office.