COVID-19 Office Updates
Thank you for your patience as we evaluate each day the best way for us to help our patients remain healthy and safe, while balancing the real risks of exposing your child to other patients, staff, and providers during this pandemic.
Updated: December 2020
Families of Carolina Pediatrics of the Triad,
It is an understatement to say that the Covid-19 pandemic has had an impact in our lives. The pandemic has caused us to make changes in many ways that we run the office practice. Thank you for your patience as we continue to evaluate the best way for us to help our patients remain healthy and safe, while balancing the real risks of exposing your child to other patients, staff, and providers during this pandemic.
We anticipate needing to increase “sick care” appointments that cannot be met in the afternoons only. Starting November 1, 2020, we will be initiating a few new procedures (tweaks) that we hope will meet this need, but maintain “well” and “sick” separation. With your help and participation, we will transition to add the new measures:
What we are doing:
- We are physically separating a wing of the office to accommodate only sick visit appointments.
- Once inside the building, we are placing physical dividers and barriers to direct patient movement and flow in separate directions for “sick” and “well” patients.
- We will have signs and markers on the floor inside and outside the building to help with navigation
- We will continue to require that check in be remote and while you are in your car once you arrive at the office.
- The Medical assistants will continue to meet you as soon as you enter the building, and then direct you to the examination room without waiting in the waiting room or checking with the front desk.
- At the end of the visit you will leave through the exit promptly and without stopping at the front desk. All billing and collections will be done remotely.
- We will continue to offer tele-medicine when possible for appropriate indications.
- We will continue to call ahead and screen all patients with appointments to assess risk of inadvertent importing of possible Covid-19 infected individuals into the building.
What you can do:
- Please notify us when you arrive, remaining in your car through the check in process and begin to enter the building only when prompted to do so. Please be prepared to leave your car as soon as you arrive as when we call you inside, we are ready to begin your appointment.
- As we are striving to physically divide the interior of our office into ‘well: and “sick” areas, we are limited to a single building entrance. We ask that as you approach the building you look out for any other party who may be trying to get in at the same time and please yield and allow each party to enter separately. Please wait until they are past the entry separation before entering the building yourselves.
- Please complete all screening tools PRIOR to your appointment that you will have received through our new Phreesia interface before coming to the office. This will help streamline the process.
- Please call ahead if you have a form that you need filled out or picked up. We recommend using the patient portal. Many of these requests can be accommodated without a need to come to the office. (We are still working on an alternative process that will avoid patients needing non-appointment interactions to do so without interrupting the “physically distanced” flow illustrated in this notice.
- Be courteous. Stay cheerful.
- Let us know how we are doing.
Suggestions to help us all get through this smoothly:
- If you don’t have a portal account yet, this is a great time to get one, or to set one up. If you need help, call us and ask for Tammy Hill, to help you set it up.
- Stay healthy. Try not to take sick children to public places. Wear masks when you are out, or likely to be in a place where others are.
- Keep a positive attitude.
Well check appointments and Immunizations:
- We continue to offer well check appointments and immunizations!
- These appointments are essential as our providers will monitor your child’s growth and development, answer any questions families may have, offer appropriate anticipatory guidance, and make sure your children do not fall behind on their age-appropriate vaccinations.
- The AAP and CDC have recommended that Pediatric Well Child Care be continued even in a pandemic, when provided with the appropriate safety guidelines. Falling behind on routine care increases the risk of negative consequences involving growth, development, emotional health, and vaccine protection. These consequences affect patients of any age, as well as the family as a whole.
- Our staff and physicians are screened for Covid-19 symptoms before reporting to work each day.
- We have implemented CDC recommendations for environmental cleaning and infection control. Currently, our office is professionally cleaned both mid-day and at the end of the day.
- We have implemented a Universal Face Covering policy (for individuals over 2 years of age) for all visitors, employees, physicians, staff, patients, and family members.
- We are screening patients (both well and sick) and their caregivers for symptoms of Covid-19 before they present to the office.
- We will allow families to cancel well check appointments at any time, without penalty, if their child becomes sick around the time of their scheduled appointment.
- We are discouraging walk-in appointments.
- We have implemented CDC recommendations for PPE for our staff and physicians.
- We have removed books and magazines from the waiting rooms and the exam rooms. Families may still bring their own toys or books if they wish.
- We are no longer using clipboards for filling out forms. Also, we are providing pens that the family may take with them when they leave.
- We are requesting families bring only 1 caregiver for each patient, as well as no siblings (when possible).
- Each room has a hand washing station as well as hand sanitizer available for staff and patients use.
- We recommend utilizing the testing capabilities of the Moses Cone Hospital system as well as NCDHHS approved testing sites.